Maintenance

Features

Infinian secures highly efficient post-implementation care for ICT assets available globally within the Global Maintenance Solution (GMS).

Based on Client requirements, Infinian can manage the whole maintenance process, including:

• On-site support and troubleshooting, including in-house data center engineers
• Hardware replacements
• Remote support and remote monitoring
• Logistics, reverse logistics, and local spare parts warehousing
• Spare parts supply chain management
• Communication with end customers on behalf of client
• 24×7 multi-language NOC and 24×7 multi-language Help Desk
• Interaction with technology vendor and ISP
• Environmentally-friendly device disposals

The key benefits of Infinian Technology Global Maintenance Solution:

• A single global contract covering all OEM equipment and on-site requirements in more than 160 world countries
• Co-terminus additions and deletions of contracts
• Flexible payment options, including monthly and quarterly billing
• Improved SLAs compared to legacy OEM-based support, including standard as well as remote and hard to access locations (up to 24x7x2 and 24x7x4 advance replacement in most locations)
• Hybrid solutions integrating OEM-based services and 3rd party solutions
• Excellent flexibility and efficiency, and improved performance compared to plain OEM service
• Multi-vendor, multi-technology solutions tightly integrated with Infinian Technology complex global ICT services

Infinian Technology Global Maintenance Solution includes:

• Hardware replacement solutions
• On-site support
• Technical support (L1, L2, and L3)
• Time and material (T&M) services
• Warehousing and logistics
• Spare parts management
• Asset management (Infinian Pro-Track)
• Infinian Analytics and Reporting